RETURN, REFUND AND EXCHANGE POLICY
You may return or exchange any item purchased on zshadeusa.com within 30 days of delivery date. Please note that there is a restocking fee of 10%.
Requests after 30 days of merchandise receipt, or consumer error when ordering online will not be honored. Customers must pay all shipping costs for returns and exchanges. Refunds will only be granted for merchandise that is unused, unopened and in original packaging.
RETURN, REFUND AND EXCHANGE PROCESS
To qualify for a return or exchange, merchandise must be new and in its original condition, including packaging, accessories, manuals, etc...
To request a Return Authorization, please download and complete the form.
If approved, you will receive an RMA number along with detailed instructions on how to return your merchandise. Z-Shade Co. Ltd. will not honor returns without an RMA number.
Returned or exchanged merchandise must be received by Z-Shade Co. Ltd within 15 days of the RMA issue date. We suggest that you return merchandise using a courier with tracking capabilities, such as UPS or FedEx. The customer is responsible for all charges related to return shipments.
Please allow 5-10 business days to process returns and exchanges upon receipt. All returns and exchanges must be inspected by our quality control division before a credit can be issued. If the merchandise does not pass inspection, the merchandise will be shipped back to the customer without issuance of a credit, and the customer will incur all shipping costs. If merchandise does pass inspection, we will reimburse the credit card used to make the original purchase for the following: Original purchase price of the item(s), less a 10% restocking fee. Please note that no freight will be refunded.