Guarantee:
The Shade products are designed for residential use and applications only and are guaranteed to be free from defects in original material and workmanship. NOTE: The Shade items are not warranted for commercial applications.
Limited Warranty (Frames and Accessories):
One (1) year Includes: Frame, ribs, canopy, and rib pocket seams. If a defect in the original material or workmanship appears during the warranty period; The Shade will (at its option) replace the product or parts without charge. Warranty Claims must be faxed or emailed in (Claims over the phone will not be accepted). Please FAX your claim to (951) 779-8990 Attn.: Customer Service or email to: info@zshadeusa.com.
Please do not send any product to The Shade without prior written authorization.
Replacement Parts:
Parts can be ordered from our website: www.zshadeusa.com.If you need additional assistance regarding replacement parts, email us at: info@zshadeusa.com
Fabric Limited Warranty:
The following fabrics have a limited warranty against fading for 3 months – Polyester. The Limited Warranty only applies to The Shade product purchased directly from The Shade or an authorized The Shade retail Dealer, as defined in our Terms and Conditions; the Limited Warranty is not transferable. Should the Purchaser or Owner sell The Shade product to another party, the warranty will not transfer to the new owner.
What Is NOT Covered:
Failure caused by unreasonable or abusive use, or failure caused by neglect of reasonable and necessary care are not covered by this warranty. Additionally, acts of nature (including but not limited to wind, hurricanes, tornadoes, and storms) are not covered by this warranty. This warranty covers return freight of any warranted product only for the first year. This warranty gives you specific legal rights and you may have other rights which vary from state to state.
NOTE: All fabric parts should be removed before the winter season (if applicable)
Irregularities in Production Process:
The possibility of “Irregularities” in the product surface may occur during the production process. However, these irregularities do not reduce the quality of the product. The Shade monitors every stage of production to ensure a clean and consistent appearance on every part.
Rust:
Rust is a natural part of the aging process of all Steel or Iron based materials and is therefore NOT considered a defect. Cleaning with mild soap and water, and seasonal touch-up of any scratches, chips or occasional rust seepage from crevices or hidden, unfinished surfaces inherent in some designs is all that is required.
Seaside and Indoor Pool Usage:
CAUTION: Seaside and inside pool use, salt & chlorides can accumulate on the powder coat finish, leading to finish failure. Failure or neglect to make needed cleanings may cause paint to blister, and such failure will void limited warranty.
Conditions:
This warranty shall be void as to any product which has been altered or modified in any manner. This warranty does not apply to damages caused by wind, rain, or other forces of nature, nor to accidental or deliberate damage of the product, nor to use of the product that does not conform with the product instructions. This warranty is provided in lieu of all other warranties, expressed or implied.