Z-Shade Shelter Information
Where can I find model information? Your model information may be in the following areas: A sticker located in upper area of one of the legs of the frame, (2) The Z-Shade Logo Patch on your top, (3) The roll away or carry bag for your frame and lastly (4) The purchase receipt or User Manual may have a SKU, UPC or description that can be used to determine the product you have. Should you have any issues finding any of the above please contact us at info@zshadeusa.com Monday-Friday 8:00am – 4:30pm Pacific Standard Time for further assistance.
How do you measure the sizes of your shelters? Our shelters are measured by the footprint of the unit, footpad to footpad. If you have a Straight leg unit, the measurement will be the same at the top of the shelter and the bottom of the shelter. If you have an Angled leg or Slant leg unit your top measurement will be smaller than your footprint. For Example: 10’ Horizon is an Angle legged frame, it has a footprint of 10’ x 10’ and a top measurement of 8’ x 8’.
Are parts interchangeable on my frame? Each frame will have these parts located in different areas of the accordion closure for our frames. Please know, for all our parts, while similar in construction have enough differences that they are NOT interchangeable. If you cannot find your frames diagram for part identification, please contact us at info@zshadeusa.com Monday-Friday 8:00am – 4:30pm Pacific Standard Time for further assistance.
Are Z-Shade Shelter parts compatible with E-Z UP Shelters or any other shelters on the market? Z-Shade Shelter parts are NOT compatible with any other instant shelter manufacturer on the market.
The Shade Backyard Gazebo & Umbrella Information
Where can I find the model information? Your model information may be in the following areas: On a sewn in label that is located on the underside of the fabric top (2) The User Manual for your product and lastly (3) The purchase receipt or may have a SKU, UPC or description that can be used to determine the product you have. Should you have any issues finding any of the above please contact us at info@zshadeusa.com Monday-Friday 8:00am – 4:30pm Pacific Standard Time for further assistance.
Warranty
Is my Z-Shade Shelter / The Shade Gazebo / Umbrella still under warranty? Our products come with a limited warranty depending on the model you purchased. Please review our warranty information by clicking on the link below.
For any further questions, please contact us at info@zshadeusa.com Monday-Friday 8:00am – 4:30pm Pacific Standard Time for further assistance.
I do not have a receipt or mt item was a gift. Can I still File a Warranty Claim? There are several situations where we can courtesy a warranty claim, please fill out the claim form and note that you received this shelter as a gift, or that you lost your receipt. A customer service representative will contact you and confirm if more information is needed, and if your claim will be processed.
Shipping, Handling & Returns
What is the shipped and order processing time? Orders placed Monday through Friday will ship within 2- 5 business days. Please account for FedEx/USPS shipping time from Southern California, along with our order processing time when choosing your orders shipping method. You may contact us for more information at info@zshadeusa.com Monday-Friday 8:00am – 4:30pm Pacific Standard Time.
Can you Meet a specific delivery date? Z-Shade Co. LTD cannot be held responsible for meeting a specific delivery date. Customers who are concerned about meeting specific deadlines should select an express delivery option (Next Day, Two Day, Three Day), or contact us at info@zshadeusa.com Monday-Friday 8:00am – 4:30pm Pacific Standard Time.
Do you deliver to PO Boxes? We can only deliver to physical (non-PO box) United States addresses. The only exception to this is if you are ordering small parts that can be shipped via US Mail.
Do you ship outside of the USA? We currently do not ship outside of the US or insular areas.
How do I start a return? You may return or exchange any item purchased on zshadeusa.com within 30 days of delivery date. Please visit the link below for additional information.
GENERAL
Is my item waterproof? Our Z-Shade shelters and The Shade Gazebo/Umbrella’s are NOT waterproof, they are water resistant.
What is the difference between waterproof and water resistant? Waterproof means water will not come through. Water resistant means that water will eventually leak through- especially at the seams. It will keep out some water, but it is not guaranteed 100%.
Is there something I can use on my items to make them waterproof; will it void my warranty? There is nothing that can make our shelters waterproof. Any changes or alterations to your shelter will void our warranty.
Is my shelter fireproof? Our shelters are NOT fireproof, they are fire retardant, meeting CPAI-84.
How can I clean the fabric for my items, or the frame? We recommend using warm soapy water or a mild detergent such as Simple Green along with a wet cloth to clean out any dirt off the canopy top. Please be sure the top is completely dry before putting it away. We also recommend wiping sliding marks on the aluminum poles with a damp cloth.
I forgot my password for your website, can this be reset? Yes, please send us an email at info@zshadeusa.com requesting a reset.